CUSTOMER SATISFACTION SURVEY

1. How much did your company spend on equipment rentals in 2008?
2. Other than Able Equipment Rental, did you rent equipment from any other company in 2008?

   YES	NO

3. If Yes, from what companies other than Able Equipment Rental did you rent equipment from in 2008?
4. Overall how well did the equipment and service from the company you listed first meet your expectations?

   1 Did Not Meet	2	3 Met	4	5 Exceeded

5. What types of equipment do you rent most frequently?
6. Overall how well did the equipment and service from Able Equipment Rental meet your expectations?

   1 Did Not Meet	2	3 Met	4	5 Exceeded

7. How likely would you be to recommend Able Equipment Rental to a colleague?

   1	2	3	4	5	6	7	8	9	10
   Not Likely				Maybe					Extremely Likely

8. Name three ways Able Equipment Rental could improve your rental experience and better serve you:
9. Is there any particular service or characteristic that you have experienced at Able Equipment Rental that makes you more likely to continue to use Able Equipment Rental as your rental equipment provider? Please explain:
10. Is there any particular service or characteristic that you have experienced at Able Equipment Rental that makes you less likely to use Able Equipment Rental in the future as your rental equipment provider? Please explain:

To receive your $200 voucher to be used towards your next rental of $1,000 or more, please complete the survey or fax this form back to 631-964-8103. Certain restrictions apply. Valid email address must be provided to receive voucher.

Yes, please send me information about Able's offers, promotions, events and newsletters.

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